At DirectPay, we respect your privacy and the security of your personal information. As part of our commitment to our members and site visitors, we have created the following document to clarify how your information is collected, used and disclosed.


Opt-Ins & Opt-Outs

If you complete a website form request to receive information from us (“opt-in”) and later decide you no longer wish to receive such communications, you can be removed from our mailings at any time (“opt-out”). You can do so by selecting the “Unsubscribe” link at the bottom of any email received from DirectPay or by contacting


Please note that we will make all reasonable efforts to ensure that your information is removed from our databases and servers, but we are unable to have your information removed from any of the records of a third party with whom you have agreed to share it.


Site Visitor Data

In addition to your contact information (name, email address, phone number, etc.), we may collect information about when you visit and interact with this site for internal reporting purposes. Some of this information is collected automatically and some is collected when you perform an action on the site.


Automatically captured information via data collection technologies includes Google Analytics and Facebook Advertising tools to learn about your browsing actions, equipment and location. This may include date and time of access, pages viewed, communications and engagement, IP address or your browser software or operating system.


This information is used to improve our website and our services. This data is used statistically and does not include your personal information.


When you register or complete an application on our site, you voluntarily provide us with your information. Voluntary information may also be collected from you in the form of surveys, questionnaires and assessments, opt-in boxes or contact forms, when you open our emails or click site links and via our marketing communications and social media platforms.


Information you share with us from which you can be personally identified includes:

·        Name

·        Postal Address

·        Email Address

·        Telephone Number

·        Credit Card Number

·        DBA Name

·        Website URL

·        Social Security Number*

·        Banking Information*

·        Tax ID*

·        Driver’s License Number*

·        Any other identifier that permits contacting you directly or online in connection with your use of or participation in the following:

o   Member registration

o   Promotions

o   Surveys

o   Forums

o   Content submissions

o   Discussion groups

o   Applications

o   Emails to us


*Please note: If you are signing up for a merchant account with DirectPay, you will need to submit these items. This information is collected via our secure application and forwarded to acquiring banks. It will never be bought or sold by a third party.


With regards to all of the above, we will collect personal consumer information (including credit card information) from you only if you voluntarily submit it. DirectPay may contact you based on the information you provide online in connection with your registration or in relation to the above described platforms/activities.


You may choose not to provide certain information to us. If so, you may not be able to participate in certain activities or complete certain transactions on the website.


Electronic Communications

When you communicate with us via email or by opting in to receive our mailings, you consent to our use of the information you have provided. You also consent to receive electronic communications from us and affiliated individuals. If you would prefer not to receive these communications, you can select “Unsubscribe” at the bottom of any of our emails or send a request to


Use of Collected Information

We collect information about you to process your orders, email you notifications regarding your account and our community, manage your account, provide information about our services that might be of interest to you and ensure you are effectively supported.

 More specifically, personal information you submit to us may be used to:

·        Email you about products and services that are newly released, updated or being offered at a special price*

·        Email you educational information about the payment processing industry and the features of your account*

·        Email you notifications regarding community and industry happenings including member product launches and gift tickets to live or virtual events*

·        Deliver digital products or materials you have requested from us

·        Deliver access information to account logins, webinars and other online platforms

·        Notify you of issues including website outage and other technical challenges, office closure and other interruptions in service

·        Contact you regarding your level of satisfaction with our services

·        Contact you regarding resolution of debt related to your account


*Please note: If you have consented to receive marketing from us, we will use your personal information to deliver emails to you. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to receive these mailings, please select “Unsubscribe” at the bottom of any message or email us at


Additionally, should you sign up for one of the Member Benefits provided by partners of DirectPay – including discounted services, webinars, free downloads, etc. – your information will be passed on to those companies so that they may offer you the product or service. If you do not wish to receive communications from the affiliated company, uncheck the box on the submission form or do not sign up for the Member Benefits options.


When we process your application for a merchant account, we may send your details to and utilize information from banks, credit card companies, credit reference agencies and other references provided.


If required by court order or law, we will share your information with law enforcement agencies or courts of law.



The DirectPay website is not intended for children under 13 years of age. No one under the age of 13 may submit information on the site. We do not knowingly collect personal information from children under the age of 13. If you are under 13, do not use or provide information on this website, make any purchases or submit any applications. Do not use any interactive support options such as Live Chat or send any information about yourself to us including your name, address, telephone number, email address or any username you use online.


If we learn we have received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 years of age, please contact us at


Accessing & Updating Your Information

If you would like to receive a copy of the information we hold about you, you have the right to request it at any time. You can email this request to


We want to ensure that your personal information is accurate and up-to-date. If you see information that you think is inaccurate or the information on file has changed, you may ask us at any time to remove or correct the information.



“Cookies” are text files placed on your computer to collect standard internet log and visitor behavior information. We may use cookies and/or other technologies to identify how visitors make use of this site. Any information collected via this type of tracking will be used to compile statistical reports on site activity including date and time of visits, specific pages viewed, time spent on those pages and the collective site, websites visited before or after this one and your IP address.


Reports with this information may be used to help us enhance our visitors’ website experience. If you would prefer not to store such cookies on your computer, you may modify your browsing settings to reject most cookies or manually remove any that have been placed there. Should you reject cookies, you may not be able to access all of the features of this site.


DirectPay may also use technological equivalents of cookies including social media pixels which allow us to track visitors from Facebook, Twitter, YouTube and Instagram and customize advertising messages users see on these social media platforms. We reserve the right to utilize these pixels in complication with the policies of the aforementioned social media sites.


Third Party Cookies

Some content on our site including our Member Benefits section, Learning Library and our Merchant Account and Shopping Cart Login Access are served by third-parties, including partners, content providers and application provides.


The third parties may use cookies and other tracking technology to collect information about you when you visit our site. If submitted voluntarily, they may collect your personal information. They may also automatically collect information about your online activity across our site and use this information to prove you with behavioral advertising or other targeted content based on your interests.


We do not control these third-party tracking technologies or how they are used. Should you have any questions about target content our outside website links, you should contact the provider directly.


This Privacy Policy only applies to the DirectPay website. Because our site contains links to outside websites, be sure to read their privacy policies as they may differ from ours concerning what information is collected and how it is used. These external websites are not owned or controlled by DirectPay.


Security of Information

DirectPay uses reasonable standards of confidentiality and security for this website in the collection of Personal Consumer Information. We restrict our employee’s access to Personal Consumer Information. To ensure that communications are not intercepted or accessed, we use software programs to monitor network traffic and identify any and all unauthorized attempts to access or revise information.

Please remember that email is not a secure form of communication, so it is not advisable to send sensitive, private or confidential information this way. If you choose to do so, it is at your own risk.


If you provide information on the DirectPay website, it may be transmitted securely using Secure Sockets Layer (SSL). However, credit card information and other sensitive data is never transmitted via email.


It is important for you to also take protective measures regarding unauthorized access to information in connection with this website. Remember to close the browser once you have completed activities on the site or if you will be stepping away from your computer.


If we determine that there has been a security breach and unauthorized Personal Consumer Information has been disclosed to a third party, we will notify affected consumers via telephone and email (if contact is possible).


Use & Sharing of Personal Consumer Information

We have made reasonable efforts to ensure that we never intentionally disclose any Personal Consumer Information to any third party without receiving your permission via opt-in or other similar procedure except as otherwise mentioned in this policy and with the following exceptions:


·        To comply with any valid government or legal inquiry or process, including:

o   Search warrants

o   Subpoenas

o   Statues

o   Court Orders

·        If there is an attempted security breach of the website

·        If there is a physical or property threat to you or another party

·        In connection with fundamental corporate changes, including:

o   Corporate merger 

o   Corporate division 

o   Consolidation 

o   Sale of related assets 

·        To contractors, vendors and other third-party applications that are performing services for us in connection with our site or services

·        In connection with optional contests, special offers or promotions with your consent


The Personal Consumer information you enter when signing up for a merchant account or shopping cart with DirectPay will be shared with payment processing banks, financial gateways and your credit or debit card company for authorization of payment. Such information may be shared with other third parties to authorize and complete transactions.


Please not that any personal information posted online message boards, forums or other public platforms is visible to the general public and is not protected. It can therefore be collected by third parties. We cannot guarantee the security of information if it is voluntarily shared in this way and have no control over how information acquired is used by third parties.


You are responsible for maintain the confidentiality of your login information and password to all DirectPay services. You are also responsible for all uses of your registration for these protected area, whether or not they have been authorized by you. You agree to notify us of any unauthorized use of your login username or password.


Sharing of User Content on the Site

If you voluntarily send us emails containing questions, stories, photos or other content – or provide us with similar content via other means of communication – you are authorizing us to use or post these materials in our marketing, on our website and on social media platforms. Please note that we will not return any materials provided to us directly.

GDPR Rights

 The General Data Protection Regulation (GDPR) took effect on May 25, 2018.


This regulation standardizes data privacy laws across the European Union (EU). If you are within the European Union, you are entitled to certain information and have certain rights under the GDPR, including:


·        Right of Access to determine what personal information is held about you and get a copy of this information

·        Right of Rectification to ask for your information to be removed or updated

·        Right to Data Portability to receive a copy of information you’ve provided under contract, so you can provide it to another organization

·        Right to Restrict Use to request that your personal information stop being used in certain causes – including if you believe information about you is incorrect or the use of it is unlawful

·        Right to Object to unauthorized use or deletion of your information

·        Right to Erasure to request that your personal information be deleted in certain cases


In circumstances where you have provided consent to DirectPay to process, maintain and share your personal data, you have the right to withdraw that consent at any time.


You also have the right to file a complaint with a supervisory authority with jurisdiction over issues related to the General Data Protection Regulation should the need arise.

Changes to Our Privacy Policy


Our Privacy Policy is regularly reviewed and all updates will appear on this webpage. Should we make any changes to the policy, we will notify you with a message to the email on file and via a notification on our website homepage. It is your responsibility to ensure that we have an up-to-date, deliverable email address for you and to periodically visit our website and reviews this Privacy Policy for any changes.


The Privacy Policy was last updated June 25, 2019.

Contact Us

 If you have any questions about this document or DirectPay products and services, please contact us Monday-Friday, 9:00am-6:00pm EST at (800) 326-9897 or by email any time to