About DirectPay


Meet the Team

We’re all about automation.

Accepting credit cards with DirectPay means you're done with managing accounts receivable and trips to the bank. Just input (or swipe!) your client's credit card information and the money is deposited into your bank account.

Set up recurring or automatic transactions for payment plans, monthly dues, membership fees, etc.  It's all about inviting a steady stream of money into your business without all the legwork from you.

We never charge for support.

Give us a call during business hours and talk to your personal Relationship Manager -- an eCommerce expert who knows your account from set-up to current status. Off-hours, utilize our Learning Library and Knowledge base, filled with FAQs, How-To's, and business development tips and tricks.

There's a reason we're known for our excellent customer service: your success is our success so we stick with you every step of the way!

We have a 98% approval rating.

We work business owners to combat the common issues that keep you from setting up a merchant account, including high risk business types and low credit scores. The important thing is you’re ready to start processing!

We make you look good.

Our services were designed for serious business-builders; not auction sites. Send your clients invoices with your business name, not Pay Pal or some other third party merchant account. It's all about keeping it professional and letting your clients know you mean business.

We know the industry.

Formerly known as Practice Pay Solutions, we’ve worked with thousands of business owners – including 7 figure+ coaches, speakers, and other service professionals – to find the best sales and marketing systems to attract the most clients and keep a constant stream of money flowing into your business.

We serve and partner with many organizations as the trusted, go-to resource for payment processing, including the International Coaching Federation (ICF) and the National Speakers Association (NSA).

 DirectPay icon

You Can Trust Us.

Neil Alcala - CEO

Neil Alcala - CEO

Fran Garavuso -  Operations Manager

Fran Garavuso -  Operations Manager


Shea Kane - Marketing Manager

Amy Zicolella - Marketing Specialist

Amy Zicolella - Marketing Specialist

Alex Dumas - Relationship Manager

Alex Dumas - Relationship Manager


Seamless transactions mean your money stays your money. We set you up with your own merchant account so you receive your payments in 2-3 business days -- with no danger of the dreaded "account freeze" other processors are famous for.

We don't hide behind recordings, jargon or "policy." We want to get to know the "you" behind your business -- especially where you want to go and what's helping and hindering you from getting there. It's all about people and systems you can depend on to reach the summit and start your next big adventure.

Dana Schotter - Executive Assistant

Diana Bharath - Client Relations Manager

Diana Bharath - Client Relations Manager


  David Devine - Jr. Web Developer

David Devine - Jr. Web Developer



Ryan Fuchs - Client Relations Associate

Ryan Fuchs - Client Relations Associate


  Danielle Miranda - Human Resources

Danielle Miranda - Human Resources


Neil Alcala - CEO

CEO of DirectPay, Neil Alcala has worked in the eCommerce industry for over 18 years and in that time has transformed DirectPay from a home-based business to an enterprise with thousands of clients.

Utilizing his degree in Engineering and extensive experience with workflow and organizational processes, Neil has succeeded in supporting a wide variety of business types in increasing productivity with payment processing systems designed to meet their specific needs.

Frances Garavuso - Senior Manager of Operations

Frances has been with DirectPay for 8+ years, handling the Operations Team, including sales and account management, customer service and support requests, as well as underwriting and loss.

Prior to joining the DirectPay Team, Frances managed the Client Relations Team for a debt settlement company.

Frances cherishes time spent with her family and friends -- as well as crafting, cooking, and baking.

After 9 years with DirectPay, Shea now manages promotional and partner campaigns, live events, website copy/design, and business development education.

After finishing her Masters degree at Stony Brook University, Shea navigated the company through a rebranding in 2013, helping to create a culture within the organization focused on an aligned mission: to provide coaches and other service professionals with seamless payment processing, free education and a more personal, dedicated relationship.

Always up for adventure, Shea enjoys traveling and discovering new opportunities to write both professionally and in literary genres.

Amy Zicolella - Marketing Specialist

Amy joined the DirectPay team as Marketing Specialist in late 2015 with an extensive background in web marketing and social media coordination.

Utilizing her degree in Business Administration and Marketing Integration from Dowling College, Amy has helped create a social media presence for DirectPay. She puts faces to names and voices for the team by posting the latest goings-on at the company.

When she isn't researching which country to travel to next, Amy loves riding her motorcycle with her dad and uncles, crocheting, and looks forward to the summer so she can spend every weekend at the beach.

Alex Dumas - Relationship Mananger

Alex received a Bachelor’s Degree from Hofstra University in Psychology and brings his passion for competition, leadership development, and financial literacy to the DirectPay team, as well as in his time outside of the office.

One of Alex’s passions is helping people and he has spent many years working for non-profit organizations serving developmentally disabled individuals.

Alex is a family man and loves spending his free time with his wife, his two beautiful children, and their two dogs.

Before her career change and joining the DirectPay team in 2015, Dana was a Certified Ophthalmic Assistant and scribe. She uses her organizational skills to keep the DirectPay office running smoothly and efficiently and manages the philanthropic efforts of the company.

When she isn’t at the office, Dana loves spending time with her two small children exploring local parks, cooking and baking, and enjoys practicing photography.

Diana Bharath - Client Relations Manager

Diana is on the front lines of DirectPay, answering your questions and providing support with your account.

Majoring in Biology, Diana received a full academic scholarship to St. Joseph's College before coming to DirectPay.

Diana enjoys being involved in community activities, including working with youths at the Medford Assembly of God and believes that "everything happens for a reason."

Ryan Fuchs - Client Relations Associate

Ryan is one of the team members who you will hear answering calls and assisting with your questions.

Ryan has been working in customer service for 6+ years, developing a vast understanding of how to provide superior support. Previously pursuing studies in nutrition, he has worked in the medical field providing his customer service acumen for a private practice.

In his free time, Ryan loves exploring parks, binge watching sci-fi and fantasy shows and movies.

David Devine - Jr. Web Developer

David joined the DirectPay IT department in mid 2016 and helps keep the website running and up to date.

After completing his Bachelor’s Degree in Computer Programming and Information Systems at Farmingdale State College, David interned at Software Solutions in New York.

In his free time, David enjoys being in the outdoors, watching sports, and playing video games. David grew up and lives on the south shore of Long Island.

Fred Schrager - Credit Manager

Fred is a seasoned credit professional with vast experience in several industries. Fred received his BA degree form York College, CUNY and has had a diverse career working for fortune 500 companies such as JP Morgan/Chase, CBS, Inc., Conde Nast Publications, and also smaller private/family owned businesses.

Fred grew up in Queens, NY and is currently located in Nassau County, NY along with his wife Merle. From consumer finance to corporate finance to manufacturing, Fred brings a broad base of credit underwriting know-how to DirectPay.

Danielle Miranda - Human Resources


Business Development

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